"Online Store"

We always make sure that our customers shop with confidence and reassurance by refunding the value of their purchases or exchanging them for one of our products, taking into account the following terms and conditions for exchange and return:

- Request a return or exchange for the value of the products purchased through the online store within a maximum of 7 days from the date the customer receives the product.

- It is required that the purchases to be exchanged or refunded are in good condition and have not been opened or used and in their original packaging and in the same original condition upon receipt.

- It is required that the codes or serial numbers of the product on the package are intact and that the packaging is not damaged.

- It is required that the gifts that the customer received with the product upon purchase be returned in their original packaging and in their original condition when wishing to exchange or return.

- In the event of a return and after receiving the returned product and verifying it, if the payment process is cash on delivery, the value of the order will be refunded as a credit to your account in the online store, so that you can use it later to purchase other products.

· If the payment is made via credit card, the amount will be refunded to the same account from which the purchase was made, provided that the return period does not exceed 14 days from the date of payment. After 14 days from the date of payment, the amount will not be refunded to the card and the amount will be refunded as a balance to your account in the online store, where you can use it later to purchase other products.

· Non-refundable loyalty points for orders paid in full or in part by points, but the value of the paid portion will be refunded by one of the payment methods available on the online store.

* Used products cannot be replaced or returned, nor can products that are not closed or wrapped in your packaging or safety closure be replaced or returned in order to maintain public health and safety. *

* The customer bears all shipping costs incurred for the replacement and return, and they will be determined and the customer will be notified of them after receiving the replacement or return request. *

* Delivery fees, cash on delivery fees, and gift wrapping fees are non-refundable under any circumstances. *

Exchange steps:

- The exchange or return request is submitted via email info@enigmadeep.com

- The order or invoice number is added with the product or products data that you wish to return.

- The customer will be contacted within 48 hours of receiving the email to arrange the exchange or return process.

Shipping and Delivery Policy

We look forward to serving you in a manner that meets your expectations in providing this service, so we hope that you provide us with the following information:

- A clear address to ensure fast delivery.

- The address must include the building number, villa or apartment number in addition to the street name and city.

- The phone number and name of the person concerned must be recorded.

- Before submitting your order, you must carefully check the product specifications and agree to abide by the terms of use of the site.

* We ship orders through the "Home Delivery" service daily except for Fridays, official holidays, festivals and occasions, and deliver them within 5 working days from the date of order confirmation. The "Home Delivery" service is a "door to door" service in most cases, but we apologize for not applying this service in some cases due to the limited availability of the delivery company in some remote areas and the lack of clarity of the address. *

* In case of inquiries or complaints regarding the exchange or return procedures:

- Please contact our unified number " "96560077715

- By email info@enigmadeep.com

Thank you for your cooperation with us and for choosing to shop from Abdul Samad Al Qurashi store. We are also pleased to receive your suggestions to find ways to meet your special needs in the future by visiting our website/http://www.enigmadeep.com or calling customer service +96560077715

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